Hi,
-== snip ==-
Technology: Application Networking Services
Subtechnology: CSS 11500 Content Series Switches
Problem Code: Interoperability
Software Version: sg0810401
Problem Details: Since I started ticket in August, I've wanted one
simple thing. I've wanted to know the true source addresses on my web
traffic. Previously, I had my CSS11503 set in one armed mode, and it
was explained to me by the tech in the above mentioned ticket that
changing the CSS to a standard mode would be the way to accomplish
this.
After following the techs advise, which lead to the waste of ninty
hours of my time, ~$4000 dollars of my company's money invested in a
new switch, and four service tickets worth of your techs time, I'm
still not getting real source information in my web server logs.
This is unacceptable.
This is how I want this issue resolved. I will be called or e-mailed
on Monday, February 2nd at or after 10am CST. On the phone will be a
service manager or other person who can tell me exactly why so much
time and money has been wasted a simple problem. There will also be a
technician available who will tell me the exact commands necessary to
resolve my simple problem.
If this is not done, so help me, I will physically rip every piece of
Cisco equipment out of my server room and throw it off the roof of my
building. I will then gleefully dance in the shattered remains,
possibly while cackling with laughter, I haven't decided.
When they come to drag me away, I will yell IOS configuration commands
interspersed with profanity and blasphemous oaths. I will summon forth
daemons and command them to wreak havoc on microcode. All of your
zeros will become ones and your ones will become zeros! I will utter
strange curses from the top of the highest mountains and destroy
packet switching as we know it. When the whole world of
telecommunication comes crashing down and ears hear naught but
wailing, gnashing of teeth, and the moans of the hopeless who are
completely unable to communicate via digital medium I will clench one
bloody fist around the last packet switching processor, and crushing
it I will bellow "BEHOLD, I HAVE BECOME DEATH, DESTROYER OF WORLDS!
LOOK UPON MY WORKS YE MIGHTY AND DESPAIR!"
Please Cisco Systems, do not let this happen. Call me on Monday and
help me solve this issue.
-== snip ==-
Hi Ryan,
My name is Daniel. I'm part of the Content Networking team in the EMEA
TAC in Brussels, and I have taken ownership of your service request.
Due to the timezone difference, I won't be able to call you on Monday
as you requested, but I will make sure that another engineer closer to
your timezone takes over the case and works with you on it.
[ ... ]
*** Note (External): 02/02/2009 16:32:37 GMT - Note Type: Resolution Summary ***
Misconfiguration. Once the source group was suspended the source IP
made it through to the servers.
--
/doka
