Приветствую!
Цитаты:
'Mishandling of batch schedule data while backing out of an update to CA-7 batch processing software last week caused the disruption that led to 16.9 million customers at RBS, Natwest and Ulsterbank being frozen out of their accounts for days'
'quality of work from India was patchy and that they had raised these problems with RBS management for the past two years'
'In the back-out, an "inexperienced operator" made the wrong move and the day's data was wiped from the system. This created the backlog that has taken so long to clear.'
IMHO очень хороший пример к чему приводит экономия на overtime payments